Privacy Policy

Please provide only information relevant to your enquiry. Do not submit identity documents, financial account details, private keys, seed phrases or sensitive personal data through general contact channels. If you provide another person’s personal data, ensure you are authorised to do so and that they have been informed of this policy.

We process personal data with your consent where required, or where processing is otherwise permitted by applicable law, including to take steps at your request towards a contract, perform a contract or comply with legal obligations. We will provide appropriate notice and obtain consent where required before using personal data for a new purpose. Visiting the Website does not, by itself, constitute consent to promotional communications.

Information may be provided directly by you, collected automatically through Website systems, or received through the platforms and service providers you use to communicate with us.

Providing enquiry information is voluntary. The Website’s contact form requires your name, work email address, organisation and message. Without these fields, the form cannot be submitted. If you contact us by email instead, we still need sufficient information to understand and respond to your request. Optional information is not required to submit an enquiry. Technical information needed to deliver and secure the Website may be processed when you access it.

We may share personal data with authorised third-party service providers where necessary to operate our website, manage enquiries, and deliver our services.

We require service providers handling personal data on our behalf to apply appropriate safeguards.

We do not sell personal data to third parties.

Our website may use cookies and similar technologies to support website functionality, understand visitor interactions and measure advertising performance.

Essential technologies support functions such as security and remembering preferences. If optional analytics or advertising technologies are introduced or enabled, we will provide information about their purposes and available choices. References to these technologies do not mean that all are active on the Website.

You may block or delete cookies through your browser settings and use any cookie preference controls made available on the Website. Blocking essential cookies may affect Website functionality. Withdrawing consent to optional tracking does not affect processing that has already lawfully taken place.

Where consent is required for non-essential cookies or tracking, we will seek it before activating those technologies.

We implement reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal data is limited to authorised personnel and service providers who require the information for legitimate business purposes.

No electronic transmission or storage system can be guaranteed to be completely secure. Statements about MerdekaL1’s post-quantum network architecture do not mean that every Website, email or service-provider system uses post-quantum cryptography. Where a personal data breach occurs, we will make notifications required by applicable law.

We retain personal data only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including responding to enquiries, managing business relationships and meeting legal obligations.

Retention depends on the nature of the enquiry, whether a business relationship develops, applicable record-keeping duties and the need to resolve disputes or enforce legal rights. When personal data is no longer required, we will take reasonable steps to securely delete, destroy or permanently anonymise it.

To submit a request, please contact us using the details in Section 11.

We may need proportionate information to verify your identity before processing a request. We will respond within applicable statutory time limits and explain any lawful restriction or refusal. Withdrawing consent may affect our ability to fulfil your request or continue an activity that depends on that consent; it does not affect prior lawful processing or processing otherwise required or permitted by law.

You may also lodge a complaint with Malaysia’s Personal Data Protection Commissioner through the official Personal Data Protection Department website at https://www.pdp.gov.my/.

Where we use service providers or systems located outside Malaysia, personal data may be transferred or processed internationally.

Before making such transfers, we will assess the applicable legal conditions and safeguards, including the protection available in the destination and contractual or other safeguards where relevant. We will rely on a transfer basis permitted under Malaysian law and obtain consent where required. You may contact us for information about transfers relevant to your personal data.

If you enquire about our solutions or services, we may contact you to respond to your request and provide relevant information.

We may also send marketing communications where permitted by law and in accordance with your preferences.

You may opt out of promotional communications at any time by following the unsubscribe instructions provided or contacting us directly.

Opting out of marketing communications will not prevent us from sending necessary communications relating to an existing enquiry or business relationship.

For questions, requests or complaints concerning this Privacy Policy or our handling of personal data, please contact:

We may update this Privacy Policy to reflect changes in our business operations, data processing practices or applicable legal requirements.

Any updates will be published on this page with a revised “Last Updated” date.

We encourage you to review this Privacy Policy periodically. Where a change requires additional notice or consent, we will take the required steps before applying that change.

The Website links to resources such as the MerdekaL1 explorer, e23 content and pqc.my. Review the privacy notice applicable to each destination before submitting personal data. Third-party websites and platforms have their own privacy practices.

If you separately use a blockchain network or application, wallet addresses, transaction identifiers and submitted records may be visible to other participants or through an explorer, depending on that system’s design. Blockchain records may be difficult or impossible to alter or erase. Do not place personal or confidential information on a network without understanding its specific privacy arrangements. Contact us about any privacy request concerning systems operated by e23; we will assess it under the applicable law and technical circumstances.